Store Policies
Return Policy
If something is wrong with your order, we want to know. Email us (store@devachansalon.com) for a return authorization. Please include your name or the name of the recipient, the order number and date of purchase (both can be found on the Sales Receipt/Packing List enclosed in the box.) We will get back to you with instructions on how to complete the return or exchange.
UNOPENED items in NEW condition may be exchanged or returned for store credit within 15 days of receipt. Of course we will gladly pay return shipping costs if the return is a result of our error. To maintain product integrity, we cannot accept returns after 15 days. Orders with Standard Shipping will be refunded minus our full shipping cost. Orders with NO Returns Agreement shipping will not be refunded. Of course we will gladly pay return shipping costs if the return is a result of our error.
Once you have recieved a Return Authorization, you may ship products to:
Devachan Online
Attn: Returns
300 Meserole St, 2nd Floor
Brooklyn, NY 11206
Shipping
DevachanSalon.com ships to addresses in the United States and Canada except for Hawaii. We do not ship to APO, FPO and P.O. Box addresses. All packages are shipped through UPS Ground (for United States) and UPS Standard (for Canada). You will receive your products within seven business days from the date your order is processed. Orders are typically processed within 24 hours of the time you place your order. Orders placed after 4:00pm on Friday will be processed the following Monday.
If you require expedited service please call 1-800-573-4303.
Shipping Fees
Regular orders placed within the continental United States will be charged a $6.00 shipping fee. There is a $1 shipping fee that you may select with no returns allowed on the order. The shipping fee for Canada is $15 and if you have any questions regarding Canadian orders please call 1-800-573-4303.
UPS Shipping Guidelines
UPS attempts to deliver packages three times within three consecutive business days. After three delivery attempts, UPS will send you a postcard with instructions to receive your package. They will hold your package for seven business days. If UPS does not receive a response from you they will return the package to the Devachan Online store.
Typically, UPS requires a signature when the package is delivered. If you would like to request that UPS leave the package without a signature, please make a note of this on the shipping information page of this website. There is a "comments" field at the bottom of the page for you. Please note that it is up to the discretion of the driver whether or not she/he feels it is safe to leave the package without a signature.If you have any other questions please call 1-800-573-4303